• Customers should remove all personal belongings, money, and other significant
items from their vehicle prior to any type of detailing
• Sampson Strong Detailing will not accept any liability for any loss or damage to any
personal property including the vehicle being serviced, any belongings contained
inside of the vehicle or to the location of service. Assure that your vehicle is being
serviced in a lawful and safe area and if you feel otherwise please communicate
your concerns with the technician.
• All vehicles are cleaned at the customers own risk and must be able to withstand
normal cleaning processes. Any damage claims because of cleaning will be limited
to the cost of the service.
• We cannot guarantee any firm times when accepting your booking.
• Our detailing times are an estimate only. Each vehicle is different and may require
more or less time to fulfill the detailing type
• We reserve the right to use any one of our experienced staff to undertake your auto
detailing and may need to change the detailer at short notice without penalty
• Whilst every effort will be made to keep regular bookings to the same day and time
each week, sometimes it may be necessary to make changes, but we will endeavor
to communicate the changes prior to arrival.
• We reserve the right to alter or move a booking in line with staffing levels and/or
weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned at the customer’s own risk
• Sampson Strong Detailing reserves the right to refuse or deny any booking or
continue with their service if they deem the customer to be unreasonable
• Sampson Strong Detailing reserves the right to refuse or deny customer demands
above and beyond the booked detailing
• Sampson Strong Detailing will not tolerate any verbal or physical abuse towards any
of its staff under any circumstances and will take the relevant actions should any
such behaviors be encountered
Pricing and payments Terms & Conditions
• A minimum 30% surcharge will be applied to all jobs that involve excessive pet hair,
urine, vomit, blood, feces, or other hazardous materials. This price is subject to
change depending on severity.
• Our prices are based on detailing type, location, type of car and condition of the
vehicle.
• Sampson Strong Detailing reserves the right to charge each vehicle according to its
condition, the type of vehicle and the customer location.
• Sampson Strong Detailing reserves the right to amend any price during the detailing
should it differ from the original estimate
Communications
• Sampson Strong Detailing will send you a phone call in between 1 hour- 30 mins
prior to your scheduled appointment to confirm your service request.
• If there is no answer, we may still show u for scheduled detail, depending on
location, and will wait 20 mins for the client to respond before cancelling the
appointment. You will still be eligible for reschedule but a new deposit may be
requested.
• When your service request is matched to a provider, your name, phone number,
service address and vehicle information will be shared with that service provider.
• Sampson Strong Detailing may call you directly to schedule your service or conduct
a customer satisfaction survey. In the event of a canceled request, we may call you
to inquire about your reasons for canceling.
• All inbound and outbound customer service calls may be recorded for quality
assurance.
Our Service Terms & Conditions
• We may ask you where you heard about Sampson Strong Detailing to gauge our
marketing strategies
• We may conduct customer satisfaction surveys or ask for google reviews
• We reserve the right to charge a debit or credit card the full amount should the
vehicles(s) not be available for cleaning and the booking has not been cancelled in
advance (see cancellation policy)
Cancellation Terms & Conditions
• We require 24 hours’ notice to cancel any booking/detailing service.
• Failure to provide 24 hours advance notice of cancellation will result in a minimum
charge of 35% of the service cost.
• Same day appointments that are cancelled will incur a charge of 35% of the service
cost.
• Sampson Strong Detailing reserve the right to take full payment if a booking is
cancelled on the day without prior agreement.
• Sampson Strong Detailing reserves the right to alter or amend a booking time/date
without penalty but wherever possible will let the customer know.
• Sampson Strong Detailing reserves the right to alter a booking or move a booking in
accordance with its staff levels, weather conditions and/or equipment failure without
penalty to the company.
• Failure to be present at the time and location of the ordered service will result in the
full value of the service being charged.
Service Guarantee
• If there is probable and clear cause that the service technician did not fulfill the
package as ordered or is clear evidence of poor craftsmanship, we will at our cost
redo the uncompleted or unsatisfactory portion of the service free of charge.
• Any claims must be filed within 24 hours of the completion of the service by phone,
or email (sampsonstrongdetail@gmail.com) Pictures of the area must be emailed
to sampsonstrongdetail@gmail.com within 24 hours of the claim being made.
Pre-Existing Damages
• It is difficult to find pre-existing damages during the initial vehicle inspection, some
vehicles, tend to have interior components that are broken, scratched, worn out,
faded, don’t work or become loose and cracked without the owner’s knowledge,
therefore should Sampson Strong Detailing representative find any items that are not
working properly, worn, scratched, cracked, faded, or broken we will bring it to your
attention, therefore you agree not to hold Sampson Strong Detailing responsible for
any pre-existing damages to your car.
• Dirt can hide swirl marks, scratches, dings, paint chips, fine lines, and marks, should
Sampson Strong Detailing representative find any exterior imperfections, we will
make you aware, however Sampson Strong Detailing will not be responsible for
correcting these pre-existing paint imperfections if your service does not include it.
Sampson Strong Detailing will not be held responsible should we find pre-existing
paint imperfection during our normal course of detailing that you were not aware of.
Payment
• Invoices will be rendered by Sampson Strong Detailing to the Client by or around the
end of each month and are due in full by the 3trd day of the following month. Any
invoice or scheduled payment over 10 days past due will be subject to a late fee of
$30.00 a month. Sampson Strong Detailing reserves the right to suspend service
when payments become more than 14 days past due.
• Sampson Strong Detailing seeks to provide the best complete mobile auto detailing
services throughout the Metroplex. We would like to take this opportunity to thank
you for considering our mobile auto detailing services and stretch out some of the
terms and conditions of our business criteria. We hope you will find these policies
listed below helpful and informative in explaining the extent of our mobile auto
detailing services. Should you have additional questions please do not hesitate to
contact us by phone at
(214) 734 2815 or e-mail: sampsonstrongdetailing@gmail.com
1. Detail services are available for all customers at a standard rate; however, additional
travel fees may apply if you are outside of a 45-mile radius area at $1.00 per mile.
2. We would request before the scheduled service appointment, that all personal
property removed from the vehicle.
3. Please remember that every scheduled service appointment is weather permitting. If
the weather is inclement for auto detailing work, the appointment will be
rescheduled.